Privacy Policy
At Exploramar Diving, located in Puerto López, Ecuador, within the stunning Machalilla National Park, we are committed to protecting your privacy. This Privacy Policy outlines how we collect, use, and safeguard your personal information when you visit our website https://www.exploradiving.online.
1. Information We Collect
We may collect the following types of information:
- Personal details: such as your name, email address, phone number, nationality, age, and any other information you voluntarily provide when booking a tour or contacting us.
- Browsing data: including your IP address, browser type, pages visited, time spent on the site, and other data collected through cookies.
- Payment information: when you make a payment online, your card details are processed securely by trusted third-party providers (such as PayPal or Stripe). We do not store sensitive payment data on our servers.
2. How We Use Your Information
We use the information we collect for the following purposes:
- To process bookings for our tours and diving services.
- To send confirmations, reminders, and service-related communications.
- To provide customer support.
- To improve our website's content, performance, and user experience.
- To send occasional promotional emails (only if you’ve opted in).
3. How We Protect Your Data
We take reasonable technical and organizational measures to protect your personal data from loss, misuse, unauthorized access, or disclosure. All sensitive data is transmitted securely using encrypted protocols (HTTPS / SSL).
4. Sharing Your Information
We do not sell or rent your personal information. Your data is only shared under the following circumstances:
- When necessary to fulfill your reservation (e.g., with certified guides or park authorities).
- When required by law or legal process.
- With trusted third-party service providers who help us operate our website or process payments—always under strict confidentiality agreements.
5. Cookies
We use cookies to analyze user behavior and enhance your experience on our website. You can manage your cookie preferences through your browser settings. Please note that disabling cookies may affect some site functionalities.
6. Your Rights
You have the right to:
- Access the personal data we hold about you.
- Request corrections or deletion of your data.
- Withdraw your consent at any time.
- Object to the use of your data for promotional purposes.
To exercise any of these rights, please contact us at:
7. Third-Party Links
Our website may contain links to third-party websites. We are not responsible for the privacy practices or content of those sites.
8. Changes to This Policy
We reserve the right to update this policy at any time. If we make significant changes, we will post a clear notice on our website.
